Frequently asked questions

Do you handle order returns?

Yes, for these cases we offer a comprehensive reverse logistics service. Once we receive the returned goods, we will proceed to unpack the item to check its condition and either put it back in stock or remove it depending on its condition.

Do you have a product handling service?

Yes, we can provide you with a general handling service. We also prepare promotional items, product kits, advertising material and merchandising.

Do you supply packing boxes for orders?

In this case you have two options. We can supply all the necessary packaging ourselves, or if the packaging is personalised with the company's brand, you can provide it to us so that we can place the orders.

Do you send emails to customers informing them of the status of their order?

If you provide us with the e-mail address of the recipients, we will send you an e-mail informing you of the tracking number and expected delivery date.

Do you record incoming and outgoing goods in real time?

Yes, at all times you will be able to know in real time the stock of your products, both incoming and outgoing.

Do you generate customer invoices with the orders?

We can make an invoice for customs clearance, but we always recommend that the customer provides his own invoice.

¿Mis productos no tienen código de barras, es posible etiquetarlos?

Yes, we offer this service for those products that have been shipped by the supplier without a barcode, we generate the EAN codes and label your products in an item rate environment.

Can I check the status of my orders?

Yes, we provide you with our platform where you will have a username and password to access. You will be able to track and check the status of your orders, consult your stock and inventory from any device in real time.

Do you put packing slips inside the order boxes?

We adapt to your needs and if you provide us with it, we can include it.

Is there a permanent contract to work with you?

There is no permanence, like all companies we sign an agreement between the two parties, when you decide to stop working with us you simply inform us in advance to prepare the merchandise and the corresponding transfer.

Do you ship outside the peninsula?

Yes, we ship nationally and internationally, both in Europe and outside the European Community, both parcels and pallets.

How long does it take to integrate with our platform?

Approximately one to two weeks depending on the platform.

Is there a cost for integration?

Normally there is no cost if it is within the group of common platforms we work with on a daily basis Woocomerce, Prestashop, Shopify, Amazon. We allow a maximum of one integration, the second one has a cost. In the case of a special platform we will evaluate it separately.

Can I work with you if I have other transport providers?

Yes, you can have the storage and international shipments for example with us, and domestic shipments with another provider.

What services does OlaBox offer as an international shipping company?

Our international shipping company offers a wide range of services, including fast, secure shipping and real-time tracking, to ensure the best user experience.

We also offer solutions to different fulfillment center, storage and picking problems for entrepreneurs with low billing volume.

How does OlaBox, an international shipping company, ensure the security of packages?

At our international shipping company, we implement advanced security measures and use high-quality packaging to protect your packages during transport. We advise you to review our Blog so that you can review very detailed posts on how we pack and insure your shipments.

What destinations does OlaBox cover for international shipments?

Our international shipping company covers a wide variety of destinations around the world, allowing you to send packages to almost any country with confidence and efficiency.

We ship nationally and internationally, whether in Europe or outside the European community, both for parcels and pallets.

What tracking options does OlaBox offer as an international shipping company?

We offer a real-time tracking system that allows our customers to monitor the status and location of their international shipments at any time.

How do you manage tariffs and customs in your international shipping company?

As an international shipping company, we take care of all aspects related to export tariffs and customs, facilitating the shipping process and ensuring compliance with all Spanish regulations.

Regarding import customs, we give you all the advice that is in our power.

As an international shipping company, do you manage order returns?

Of course. If any of the customers who have received the package are not happy with what they received (due to size, color, why they no longer want it,…) we can manage the collection wherever they tell us and have it delivered to ORIGIN.

Do you have a product handling service in your international shipping company?

And so much! Anything you want we can adapt to it and we can value it. In any case, we do picking and packing (additional handling of products) on a daily basis with many clients. We recommend that you review our beautiful Blog, specifically the entry titled: Complete Guide to Picking and Packing: Optimize your Logistics Process

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